How do I make a return or exchange?
We understand, sometimes you order something and it just doesn’t work for you and you want your money back. We have a 14 day return policy. To be eligible for a return, your item must be in a saleable condition, unused and in the same condition that you received it. It must also be in the original packaging. If 14 days have passed since your item delivery, unfortunately we cannot offer you a refund.
If you are returning an order for any reason, other than those that are faulty or there is an error by Style my Curls you will be responsible for the cost of returning the products. Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey and that you keep a proof of postage.
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
- Bonnets & Pillowcases
- Combs & brushes
- Hair Accessories e.g. Scrunchies
None of this affects your statutory rights.
To initiate a return, simply forward your sales confirmation or proof of purchase with your request to firstname.lastname@example.org. We will advise you of the next steps.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. You will be responsible for paying for the shipping costs for returning your item/s, you should consider using a trackable shipping service. Shipping costs are non-refundable.
My product arrived damaged. What do I do?
Sorry to hear that your product arrived damaged. We apologise for the inconvenience caused. As we try our best to provide an exceptional service, however some factors like rough shipping and handling are outside of our control, and issues like this can happen.
Please contact us within 48 hrs of receipt at email@example.com with your order number. a picture and description of the damage. We will get back to you with next steps. Upon confirmation of damage, we will be able to send a replacement or offer a full refund including the cost of returning the item to your original method of payment.
What happens if I receive an incorrect product/order?
We carefully hand-pick and pack all orders however, occasionally errors can occur. If you have received the wrong product or parcel, please email firstname.lastname@example.org and ensure you've included the following information:
- The email address you used to place your order
- Your order number
- Details of the item/s missing from your order
- A clear picture of the invoice and product received.
When should I expect my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
We aim to refund you within 14 days of having received the returned item.